RETHINK Field Service with ServiceMax. ServiceMax for iPad is the only complete field service application available on the iPad. With ServiceMax, your field service team will bring the power of your entire organization – engineers, sales, customer support, etc. – to every service call. Now field technicians have all work order info, parts info, calendar, route mapping, customer history, signature capture, invoicing collaboration and more at their fingertips! Built with the power of Force.com, ServiceMax iPad app is cloud-enabled and fully integrated with the online ServiceMax suite. In addition, ServiceMax for iPad combines ServiceMax and Salesforce.com data so that technicians have access to all CRM information to provide the best possible service and can take advantage of revenue opportunities while on the road.
• Combines incredibility usability of the iPad with the complete field service functionality of ServiceMax to immediately improve the productivity of field service teams.
• Creates seamless customer experiences with features that make it easy for technicians to create work orders and service reports, quickly tally parts and repair costs and capture customer signatures all from the iPad screen.
• Access to detailed parts information and rich media product tutorials so that technicians have all repair information at their fingertips, at every customer call.
• Facilitates real-time collaboration on the road with Chatter to bring the power and knowledge of the entire organization to every customer call.
• Technicians can update their daily and weekly calendar service appointments and quickly adjust schedules and customer appointments.
• Keep service technicians well informed before each service call to make operations run more smoothly and to keep customers happy.
• Route planning and driving directions reduces drive time and allows for additional visits.
• On the spot signature capture.
• Immediate invoicing decreases day sales outstanding.
• Centralized customer and product data so that everyone - from service technicians to the sales team to product managers - has instant access to important information.
• Access to rich media knowledge base so technicians can view videos and product manuals at the customer site.
• Intuitive, easy-to-use interface across all field service functionality.
• Calendar view of work orders and associated tasks that can be dynamically changed.
• Route planning and step by step driving directions.
• Access to all pertinent data: customer history, location, contacts, product service history, repairs, warranties, and more.
• Summary invoice enables signature capture, pdf creation and integration to email for immediate invoicing.
• Countdown clocks integrated with SLAs give technician view of required time to resolution.
• Real-time collaboration and problem resolution via chatter.
Give your field service technicians mobile access to everything from customer and route information to product manuals and warranty data to parts inventory to social collaboration – all combined with the intuitive usability of the iPad to increase first call closure rates, field efficiency, and customer delight. Get it now!